Our unique capabilities
TRANSFORMATION PROOF POINTS
Genpact helped a leading US insurer automate and standardise its underwriting data entry process, using optical character recognition, natural language processing, and machine learning. This resulted in a 70% reduction in manual effort, a 50% improvement in turnaround time, and a 40% increase in accuracy
Underwriting data entry
Genpact helped a global insurer streamline and automate its delegated authority process, using Genpact Cora, a cloud-based platform that integrates data, workflow, and analytics. This enabled the insurer to reduce the cycle time from 90 days to 15 days, improve the compliance rate from 60% to 95%, and save $2 Million in annual costs
Delegated authority
Genpact helped a UK insurer transform its claims administration process, using robotic process automation, chatbots, and analytics. This improved the customer satisfaction score from 65% to 85%, reduced the claims handling time from 15 days to 2 days, and increased productivity by 30%
Claims administration
To demonstrate Genpact's capabilities and value proposition for Beazley, here are some examples and case studies of how Genpact has helped other insurance clients achieve similar outcomes:
Our insurance solutions and services overview
Case studies and capabilities
Rewriting insurance submissions with intelligent automation
Automating manual processes is essential to drive efficiency. A leading reinsurer turned to Genpact to transform its data intake process. Through the power of automation, the reinsurer now enjoys eight times faster processing, fewer errors and complete visibility including audit trail and live dashboards.
Enterprise 360
Our proposal will Unlock operational excellence and continuous transformation through the convergence of process, data, technology and experience. With Genpact Enterprise 360, you see your business from every angle with total transparency. Enterprise 360 drives prescriptive action by using AI and machine learning.
Liberty specialty markets and Genpact
Our strategic partnership will support growth based on trust, a shared vision and goals and working as an extension of your team. Hear from Liberty speciality markets COO for Europe
Claims adjudication - GenAI
Leveraging GenAI to summarise claim documents with an objective to generate claims strategy document for faster and effective claims adjudication
Recognised as an industry leader
Every year, on behalf of our insurance clients, we manage various portfolios
240+
Clients
12k+
Professionals
20+
Global delivery centres
7k+
Data scientist and statisticians
1300+
Data analysts
America's most innovative companies, 2023
We lead in what we do.
Many annual rankings and major research organisations recognize our ability to blend process, data, technology, and industry expertise to curate and deliver innovative solutions for the banking and capital markets sector.
STAR PERFORMER
Everest Life and Pensions (L&P) Insurance BPS/TPA report 2022
66+ recent leadership rankings and counting...
lead and star performer
Property and casualty insurance BPO report 2021
Leader
Inaugural analytics and insights report 2021
Leader rising star
Insurance Services ISG Provider lens study 2021
Experience
We believe the winners in the next decade will be those who most effectively orchestrate people, technology, and businesses
Experience plays a critical role in Beazley’s journey with Genpact. Framing the process, staffing, and operational changes from the perspective of the employee and customer ensures a consistent experience for all parties while retaining and even improving user satisfaction and adoption of new tools and processes globally.
Our Experience Designer will synthesise research and learnings from our process and user inquiries to combine user experience with the people, processes, and technology that support that experience.
Our understanding of customer, employee, and product experiencegives us a unique insight into what we call Total Experience. We help organisations deliver outstanding experiences to meet the needs of all those who interact with them in any environment. Each aspect of experience affects the other – you can’t deliver a great customer experience without a great employee experience or excellent product design.
Damien Scott
Customer Experience
We understand that customer experience can only be delivered with the participation of the employees in the organisation, so we plan for implementation from the outset.
Our work goes beyond a single point solution. From the physical to the digital, we are always mindful of the full experience—and how it intrinsically connects brands to their customers.
Employee Experience
Insight into the final effect of internal changes on external audiences makes our people better, and our transformations more effective and sustainable. Being people-minded means being employee-minded too.
Ensuring they’re supported and satisfied in their work with tools, systems, and resources helps ensure our partners’ success.
Product Experience
We combine user insight and technical expertise to transform customer products for the digital age.
From concept to launch we believe in an approach that delivers sustainable innovation. Whether it’s a mobile or web app, an AR/VR experience, or an IoT technology, we bring the same mindset to ensure its relevancy and fit for all users.
